Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday):
- phone us on 01582667017, Monday to Friday from 8am to 6.30pm
- visit the surgery and speak with a receptionist, Monday to Friday from 8.30am to 6pm
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Routine appointments
To request a routine appointment in the next 7 days:
- phone us on 01582667017, Monday to Friday from 8am to 6.30pm
- visit the surgery and speak with a receptionist, Monday to Friday from 8.30am to 6pm
- use your NHS account to book a screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
SystmOnline
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account
- using the GP online system – SystmOnline
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Home visits will be made for people whose medical condition makes it impossible for them to attend the surgery. Requests for home visits should be made by calling 01582 667017, preferably before 10:00, as this would help us organise the day’s work.
Please be aware that receptionists will take the details of the nature of the problem and pass these onto the clinician. The doctor on call for that day, your Community Matron or the Single Point of Contact nurse will deal with your problem.
Missed Appointments
If 3 or more appointments have been missed in a 1 year period, your registration at the surgery will be reviewed and you may be de-registered.